Data Recovery Process

The first step is to create a ticket in our system to gather information about the storage device you seek recovery on. When you create a ticket on our contact page, it will generate a case ID number for you to track the progress of the evaluation and the overall recovery. You may also respond to your ticket with any concerns you have. We receive real-time updates when clients respond to their tickets and make it a priority to respond promptly.

Office hours to drop off your storage device are Monday - Friday 9 a.m. - 5 p.m. Our address is 373 Park Avenue South, 6th Floor New York, NY 10016. You may leave your device with the receptionist on the 6th floor. After we receive your device, an e-mail will be sent to you as a confirmation.

To ship us your device, please follow the detailed packing instructions. This will require Adobe Reader to view this document. If you do not have Adobe Reader, you may download it here.

Once we receive your device, the evaluation begins. Any updates will be documented in your ticket that was initially created for you. You will also receive a phone call as soon as we have any updates.

The evaluation process may take anywhere from 1-3 business days depending on the severity of the failure. For mechanical or physical damage, your drive will be opened in our clean room and evaluated by a data recovery engineer.

After the evaluation is complete, you will have the option to choose from three different service levels. The pricing varies for each service level.

NYC Data Recovery Services offers expedited 24-48 hour turnaround time. This service involves 24/7 work on your drive until we can successfully recover the data. This includes nights and weekends. We understand that in certain cases, retrieving your data in a timely manner is at utmost importance for your business. hence the expedited option.

When you choose this service, our mission is to get your critical data back safely in your hands as fast as possible. These cases take priority over all other data recovery cases in our queue. We value the expedited quality data recovery services we have performed for businesses, government agencies, and educational institutions.

Visit our data recovery cost page for more information on this service.

*NYC Data Recovery Services honors the turnaround time you choose at the receipt of all resources needed for recovery. Although we stock thousands of hard drive parts, some hard drive manufacturers require rare parts that need to be ordered overseas. In these rare cases when we do not have parts needed for recovery in our inventory, they are ordered promptly using overnight delivery where applicable.

NYC Data Recovery Services offers standard priority recovery which takes 5-8 business days on average. This is the most common service our past clients have chosen. This service is performed during business hours using the most sophisticated and advanced data recovery technology available which ensures a successful recovery.

Visit our data recovery cost page for more information on this service.

*NYC Data Recovery Services honors the turnaround time you choose at the receipt of all resources needed for recovery. Although we stock thousands of hard drive parts, some hard drive manufacturers require rare parts that need to be ordered overseas. In these rare cases when we do not have parts needed for recovery in our inventory, they are ordered promptly using overnight delivery where applicable.

NYC Data Recovery Services offers high quality economy recovery turnaround time of 10-18 business days. These recoveries are performed during business hours by the same professional technicians as all other cases, but during a longer time frame.

Visit our data recovery cost page for more information on this service.

*NYC Data Recovery Services honors the turnaround time you choose at the receipt of all resources needed for recovery. Although we stock thousands of hard drive parts, some hard drive manufacturers require rare parts that need to be ordered overseas. In these rare cases when we do not have parts needed for recovery in our inventory, they are ordered promptly using overnight delivery where applicable.

After the recovery is complete, you will be notified immediately. Your data is extracted to an external hard drive, DVD (if under 10 GB), or provided via secure download on the web (if under 100 MB). We also back up the recovered data to our secure server as a precaution.

Once the entire process is complete, you have the option to pick up the new device or have it shipped to you. To ensure client satisfaction, we keep your original drive until you confirm that all your data was recovered as expected. We can then recycle or send it back to you.